[Resolved] Bank Of Baroda — Sms charges levied by bank

rajeshcgera

from Mumbai, Maharashtra

Mar 2, 2017

Address: Mumbai City, Maharashtra

Website: www.bankofharoda.co.in

SB A/C.No.[protected] of Kalyan Branch, Maharashtra
Bank has levied SMS charges of Rs.17 in my account on 9th February, 2017 for the service which I have not availed. Infact my present mobile number is not even registered with the bank. Without my consent and without informing me charges have been debited in my savings account. When informed to the branch manager by email, he is very adamant and rude and not accepting the email giving the reason email ID is not registered with the bank. When Mobile number is not registered and no SMS received by the customer how can the bank debit the charges in my savings account. I DONT HAVE ANY SUCH SMS FACILITY.

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Mar 9, 2017

Complaint marked as Resolved

bank has refunded to me the sms charges

Bank of Baroda customer support has been notified about the posted complaint.

Mar 09, 2017

Updated by rajeshcgera complaint resolved

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Comments

angucool

from Karur, Tamil Nadu

Mar 2, 2017

Dear rajeshcgera,

If the problem not resolved means just make a complaint with Banking Ombudsmen through "https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm&quo...⇄ You must have the proper proof before making complaint to take a action.

Thanks

ANGURAJ