Bank Of Baroda — transaction failure

Address: 400103

Name: neesha ganesh
Account number: [protected]
Branch name: mount poinsur, mumbai
Ifsc code: barbopoinsu
Transaction amount: rs. 1000/-
Transaction date:[protected]
Transaction time: 5:48:59 pm
Transaction type: neft transfer via mconnect
Transaction status: failure
Have contacted the customer who have told me to visit the branch, have sent an email to the team (Neft. [protected]@bankofbaroda.com,
[protected]@bankofbaroda.com) on 22nd aug (6 days ago-no response)
If the transaction status shows failed why is an amount of 1000 debited from my account and not refunded/credited back into the account as yet? The customer care only provides one solution no matter what the query-visit the branch who in todays day and age has the time to keep doing so over and over again? The branch reps say they cant help and call the contact centre. Contact centre has been nothing but a waste of time and energy each time!