[Resolved]  Bank Of Baroda — upi transaction amount deducted but not received at nykaa

My name is kumari pallavi having bank of baroda a/c no: [protected].
I have done a transaction on 14-feb-2019 of amount rs.2319 using upi payment and money got deducted but order was not successful at nykaa. Nykaa confirmed that they have not received confirmation from bank and that's why order was not processed. I have called several time to bob but no one is helping me out. Also raied complaint to their online portal but also no response. Still my refund is not processed as on date[protected]..