Account Holder : Harneet Kaur
Bank : Bank of Baroda
Branch : University, Ahmedabad.
On 28/6/2018 at 20:53:24. I swiped my BANK OF BARODA RUPAY DEBIT CARD in my name HARNEET KAUR AHLUWALIA for Rs. 10, 003/- at HAVMOR RESTAURANT, VADODARA.
The amount was mistakenly put as 10, 003 instead of 1, 003. The restaurant manager void the transcation at 20:56:20 at the samee place
.
The amount was debited from my account but was not credited into the restaurant's account by the time of the void transaction (TID no.[protected]
I called the bank of baroda consumer helpline and informed of this incident, to which they said that if the restaurant has void the transaction the money would be refunded within 4 working days.
As the amount had not been refunded after the 4 working days I called the consumer helpline again to recieve another advice of waiting for 14 days.
Due to this i lodged a complaint with them regarding this matter.(COMPLAINT ID :[protected]
Since then i neither received any corresspondence from the bank regarding this matter nor any refund of the VOID AMOUNT.
Documents :
Havmor bank account statement
Bank of Baroda account statement
Transaction receipt
Void transaction receipt
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