Bank Of Baroda — without traveling fastag amount getting deducted

Address: K R puram, Bangalore, 560036

Hello
I am Manjunath K R from Bangalore with car no. KA53 P0892. I have taken fasttag from Bank of Baroda, K R Puram branch, Bangalore. Though I have not travelled after receiving fast tag, the amount is getting deducted. Today is the 4th time the money is deducted from past 15 days at electronic City phase1 toll in Bangalore. I have complained on 24th of December 2019 to Bank of Baroda Fast tag helpline. They registered a complaint and issued complaint no. CMP[protected] and CMP[protected] for refund and to correct the information respectively. But till today it is not rectified and refunded.Again 2 more times money is deducted. I am unable to complain through Bank of Baroda Fast tag helpline as it is not getting connected.

Please do the needful and oblige.
Regards,
Manjunath K R