[Resolved]  Bank Of India — Refund initiated from Vivo but not received in my BOI account

Address: BOI Panchsheel branch new Delhi 110016

I had ordered a mobile phone through Vivo.com on 11-04-23. The cost was rupees 29999. The mode of payment was through BOI debit card. The product was cancelled and anv Vivo issued my refund on 24 April 2023.
Order num :[protected]
Refund Reference Number : [protected]
Transition number boi :[protected], MEDR/VIVO MOBILE/298777/14:4, Amount 29999
I have not yet received money in my account.