Bank of Baroda, Kharghar Branch — Delay in refunding the amount due to unsuccessful ATM transaction

Address: Bank of Baroda Branch, Sector 20, Kharghar, Navi Mumbai, Maharashtra 410210, India, Raigad, Maharashtra

Website: www.bankofbaroda.com/

Brief Summary:
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On 03/29/2013 at 13:27, I visited Union Bank ATM Station (DMUM[protected]) and tried to withdraw Rs. 5000 from my Bank Of Baroda Account Number - [protected]. After few seconds I received a slip from ATM Machine that the transaction was successfully completed and the amount of Rs.5000 was deducted from my account. But the cash didn't come out from the ATM Machine.

I immediately contact my Bank Of Baroda, Kharghar Branch which was just across the road. It was Holi festival hence only the branch manager Madam was present. I raised my concern with her, she checked the details and asked me to wait for few days as the transaction might get reversed.

After some days (on 04/02/2013) , I gave a written complaint to Branch. Since then I have been following up with the branch and have been receiving various reasons. From day one I was requesting them to have a look at the Union Branck ATM Camera Footage, but they have been delaying that saying that they are following their banks processes.

Very recently on 05/17/2013, they asked me to submit an FIR and then only they would be able to request for CCTV footage.
When i went to Kharghar police station, they can't take any FIR for this incident.

I have been going through lot of stress and pain in following up with the branch and fulfilling their requests. Now its been almost 3 months and i haven't got the money yet.

Hence request you to please help me get my amount and also compensation for the level of stress the Bank Of Baroda has caused in past few months.

Am attaching the email history in word document for your kind reference.