[Resolved] Bata — Defective footwear

aashja

from Delhi, Delhi

May 30, 2014

Address: New Delhi, Delhi

On 03 May 2014 (Saturday), I purchased . One pair comfit Sandal (Rs. 1, 499/-) Total Bill Amount : Rs. 4, 997/- from BATA Shoe Store, 35, Pratap Nagar, Mayur Vihar, New Delhi vide Cash Memo No. 03-05-14/1/0101. One Sandal had a twisted base i.e. a manufacturing defect making ankle protruding out. Same was shown to Salesman and Store manager very next day. Both accepted defect but did not provided any replacement or refund. Then Customer Care No.[protected] and customer service email were approached Complaint No. 209084 dated 17/05/2014, 24/05/2014, 28/05/2014 & Complaint No. 214634 dated 30 May 2014 and email dated 17/05/2014, 27/05/2014 & 30/05/2014. However till today no feedback, no call back, no e-mail, no home delivery, no replacement, no refund and finally no action by Bata Customer Service department despite 6 personal visits to store, 5 calls to store manager, 3 calls on bata customer care no. and 3 email to Bata customer service. This is the mechanism for grievances readdressal by BATA customer services department. Thanks for breaking the facade and bringing out in open the actual state of affair at such a big and old trusted brand by its modern management.

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Complaint marked as Resolved

Dear Consumer Complaints Forum Thanks a lot After your notification to Bata Customer service about my complaint on 31 May 2014 Mr. Nitesh from Bata contacted me on phone and took Store Manager Mr. Arshad on Conference. As Store manager showed indifference to complaint and expressed inability to provide solution, Mr. Nitesh took matter in his own hands and promised me to resolve the matter. On 02 Jun 2014 Mr. Nitesh inoformed me that replacement of defective article is arranged and I collected the same from Bata Store. Again on 03 Jun 2014 Mr. Nitesh called and on behalf of Bata India apologized for the delay and inconvenience caused. As the matter is resolved now I appreciate the prompt action taken by Consumer Complaints Team and Mr. Nitesh. With regards aashja

Bata India customer support has been notified about the posted complaint.

Jun 03, 2014

Updated by aashja Dear Consumer Complaints Forum

Thanks a lot

After your notification to Bata India customer Support about my complaint, Mr. Nitesh from Bata contacted me on 31 May 2014 and took Bata Store Manager Mr. Arshad on conference line. But as Bata Store Manager showed indifference and inability to resolve complaint, Mr. Nitesh took matter in his own hands and promised me to resolve the matter. On 02 Jun 2014 Mr. Nitesh informed me that replacement of defective article is arranged. I collected the same from Bata Store. Again on 03 Jun 2014 Mr. Nitesh called and on behalf of Bata India apologised for the delay and inconvenience caused. As the matter is resolved I appreciate the prompt action by Consumer Complaint Team and Mr. Nitesh.

Regards
aashja

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Comments

Bata India Customer Care

from Mumbai, Maharashtra

Jun 2, 2014

Verified Support

Dear Customer,

We acknowledge your feedback.

Your concern/query has been forwarded to the customer service team for an amicable resolution on priority.

Best regards
Bata Customer Service
Telephone:[protected] | email: customer.[protected]@bata.co.in

aashja

from Delhi, Delhi

Jun 3, 2014

Really Prompt action for grievance's redressal