Bata India — Cancel order while billing

Address: Opp Ghodewala Baba Chowhraha, shopping center, Kota rajasthan

Hi, I bought 3 pairs of footwear at Bata location at shopping center, Kota (opposite Ghodeala baba chowhraha). I gave Rs 3000 to the associate to complete the transaction. While the transaction was ongoing my wife changed her mind and decided to not buy 1 pair of footwear. When we expressed our desire to cancel the order of 1 pair the associate declined to honor our request and said that it cannot be done. It’s really poor customer service when a customer has not even completed the entire transaction, he was denied to change their order.

This is really unfortunate for me to step into your store and getting this poor response. I hope you modify your guidelines so people feel welcomed to your stores rather than not come to your stores.

With best,
Dr. Manish Garg
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