[Resolved]  Bata India — Complain against salesman

Address: Kolkata, West Bengal

To The Manager, Bata India Ltd. Dear Sir, Ref No.: Model No. 5286121 Cash Memo no. 18-01-14/1/0069 Sub: Complain of you store salesman. With due reference I inform to you that I am a regular customer of your Bata Store, Grand Hotel Branch. Now a days I facing lots of problem from your particulars store. I purchased a Huss puppies shoe (size 3) from last year. Due to torn of my shoe within guarratty period shoe had been replaced of your store 18/01/2014. And also note that due to no stock of your store since December 2013 I change my brand and replace alternative 2 shoes. But problem is one shoe model no. 5286121 price is Rs.2499/- is same which I purchased earlier. So I go to Esplanade store for replace the shoe. But due to 3no. size is not available from your store Sales man Gopal Das (Mob no. [protected] & [protected])taken my shoe and written over Xerox bill “received 25/01/2014”. He gave me his mob no. & store no. But several time I go to your store and no size available. But today i.e. 15/03/2014 I again go to your store and facing a shocking experience which I never express anyone. Your sales man Ganesh Das is told that I not receive any shoe. I surprised your store salesman behavior. He told that he never receive any shoe from me & he not written receive he written ”Reporting 25/01/2014”. Than my question is if he not receive my shoe why he written “Reporting 25/01/2014”. From December13 to March14 I spend so many rupees for taxi fare. One who spend Rs.4000/- for shoe she can kept shoe to home. How your salesman talking like rubies. Rs.2499/- not so many valueable for me. I am a capable to spend money for my shoe. But I am shocking very much from your sales man. My advice that you not give my Rs2499/-. But your salesman should be some knowledge in English & also some good behavior. I told my family members & friend that never purchase any shoe from your particular store. I represent a well known family seriously I am very upset.now I request to you please see your cc tv footage on 25.01/2014 on esplanade bata store. Please reply my letter. I am going for lok adalot during this matter and see what the end. But after that I am waiting from your early reply. Thanking you, Yours faithfully, Soma Mukherjee (Mob No. [protected]/[protected])