[Resolved]  Bata India — Complaint - Hush Puppies Shoes

Address: New Delhi, Delhi

Dear Sir/Madam, I am writing this letter in deep anguish and frustration. I had bought a pair of Hush Puppies some time back (around 4-5 months, as I don’t remember the exact date of buying the shoes) from Lifestyle, located at Pacific Mall, Tagore Garden, New Delhi. This was my first purchase of a Hush Puppies shoes, as I am a great fan of Red Tape since last 7 years. I decided to migrate to Hush Puppies listening to great reviews from my friends and Internet. I started using the shoes only after the monsoon season (understanding that the leather might get damaged in the monsoon season) In the last few months, I use these shoes not on a very regular basis, as I use them only for my important meetings (considering they are hush Puppies) as I generally use my Red Tape shoes along with another brown pair I have. Last month, I noticed that the leather is peeling off from the back part (Heel) of shoe, I thought that It might happen due to my mishandling – may be it got shrugged off with some rough surface or my cars break or clutch paddle. But last week I noticed that the same thing is happening on both the shoes and the back part is peeling off without any reason and now the shoes is looking like only a cheap piece of leather. I had a great respect for hush puppies while buying, but when I see this, I seriously doubt, if the piece sold to me is original or not. I would like to raise a complaint through this mail to the concerned authorities regarding the quality of the material used and the pair sold to me through lifestyle. I hereby would like to request you to kindly direct the concerned authorities to take action and kindly replace the pair sold to me. I bought my pair with high hopes and great respect for the brand, but considering the quality of shoes sold to me, I would never ever either recommend anyone to buy Hush Puppies Last week, I received a call from Ms. Barkha Kapoor from your office, who was very polite and asked me about my query. Upon telling her the incident, she told me that she will get back to me in half hour. I am still awaiting here call since then. Attaching is the pictures, which shows that how bad is the quality of shoes sold to me. I am seriously now regretting my decision to migrate to Hush Puppies from my older brand A line of confirmation in this matter would be highly appreciated. Expecting a quick and positive reply. Warm regards, Kuldeep Negi # [protected]