Bata India — complaint regarding defect in shoes and rude behaviour of salesman in the store.

Address: Ludhiana, Punjab

i have purchased a pair of shoes from bata showroom in pavilion mall ludhiana on[protected]. A copy of bill is attached with the complaint. i was told that the company has given three month warranty on the shoes if the shoes sole is cracked. last sunday when i reached the showroom with the defected shoes with complaint then i was attanded by Mr. Harman. Mr. Harman told me that he is the manager of the store and told me that once the product is sold from the store company did not give any warranty of the product. He misbehaved me in front of many customers and throw the defected piece out of the store and used rude and vulgar language against me. I consulted my lawyer and he told me that if the company did not take any action against the salesman and did not entertain the complaint then we will file criminal case against the salesman and file consumer complaint against the company about the defected shoes. A copy of bill is attached with the complaint.