[Resolved]  Bata India — Deceiving Customers

Address: Kolkata, West Bengal

We purchased a ladies chappal on 09/05/14 from Bata Shoe Stores, Hatibagan, Kolkata. At that time, there was no discount offer or "sale" going on for any of the items at the store. The chappal doesn't fit well and I need a bigger size of the chappal. But at Hatibagan Bata, they are telling me that it can't be exchanged (reason being, it was a discounted item previously during April 2014 when SALE was going on and now, even when the SALE has ended, the computer was not updated of the status of the item, and accordingly, their computer was considering it as a discounted item). Why should we suffer for their technical fault? And no one at the store had intimated us during purchase that it was a discounted item and that it could not be exchanged, the general rule in Bata being, unused goods can be exchanged within due time. Is this how Bata clears it's stocks, deceiving customers? In the process however, it is also clearing it's own hard earned reputation along with it's old stocks, which is sure to cost Bata heavily in thje long run... R Gupta Mobile: [protected]