Bata India — defective ladies sleeper

Address: 418/02, mg road, sector 17, gurgaon-122002, Gurgaon, Haryana

Bought ladies footwear having product code [protected] exactly 3months back back on 19.06.19). But to my surprise the leather/ upper mateial has kind of wore off from one side and there is a gaping hole now. Contacted bata showroom jwalaheri, new delhi yesterday but literally they washed their hands off saying that although product is faulty but your warranty elapsed 2days back there we have no option to replace the product and system not allow us, 'you need to lodge the complaint and then we'll see if something can be done" is this the kind of 'customer service' these companies provide? And, that too for such a costly slepers which work only for 3months. Iam using bata for last 15years, and from such a reputed company which known for its quality it can't be expected that for faulty material and product they respond in such manner. I really don't know how this is going to be resolved!!!

It's my request to resolve the issue by replacing the product immediately even some days gone after warranty period because as iam working lady so due to busy schedule i am not able to come for warranty period.