[Resolved]  Bata India — Defective pair of shoes

Address: Indore, Madhya Pradesh

1. Bata shoe Article No - 8246605 2. The online link of product is also attached. http://bata.in/bataindia/pr-1456389/men-black-formal-shoes.html 3. Amount paid is Rs 4098 4. Purchase date 20 Jan 2014 5. Purchase done by the debit card Mrs Veena Chadha(My Mother). The statement is attached. The amount reflected in the statement at serial no 3. 6. The store from where I purchased was at ground floor in DLF place mall in Saket New Delhi. Now the store has shifted to first floor. Shop no 212-217. Address of store DLF Place Saket A4, Saket District Centre, Press Enclave Road, Saket, New Delhi, Delhi 110017 Bata showroom shop no 212-217 phone no :[protected] 7. The pics of shoe sole coming out is attached for your perusal. 8. Also I wish to inform that I am in army. We wear these pattern shoes under our uniform. That was the reason I purchased these shoes. The actual name of this shoe is 'Brogue Shoes'. Now I have only one pair which I thought will carry through atleast for 1.5 - 2 years minimum. Also I started wearing these shoes during the month of April (14 april to be exact). Now as the sole is out from side I cannot afford to buy another pair costing the same amount to wear till the time these are repaired/replaced. I have no alternative to wear. Please kindly direct teh company to courier me a new pair and I can deposit this faulty pair to nearest store/outlet as desired.
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Complaint marked as Resolved 
Bata India customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2014
Bata India Customer Care's response
Dear Customer, We regret any inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to in.customer.[protected]@bata.com. In case you have already registered the complaint with us, kindly share the complaint number provided to you. Our customer service team will address your queries related to Bata products, in the best possible manner. Best Regards, Bata Customer Service
 
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