[Resolved] Bata India — Delay in change of Item No 8516652 (Size- 7)

Mukesh Kumar Karn

from Patna, Bihar

Aug 13, 2014

Address: Patna, Bihar

Respected Sir, Most humbly and respectfully, I have to say that my wife has purchased a pain of shoe (Size-7) from Bata Shoe Store, Shop No – 00192, CHAPRA, HATHWA MARKET, BIHAR (INDIA) on 28.07.2014, but due to some reasons I want to change it with same size of comfit/Hess-Puppies from BATA STORE, Frazer Road, Patna (Bihar), India. I have submitted the purchased pair of shoes to the Manager of BATA STORE, Frazer Road, Patna (Bihar) on 02.08.2014, but after the complete of 10 days the shoe has not replaced it. When asked about it they say it will be change/replaced we have mailed it to Head Quarter. I want to ask that when your mail will reach to Bata Store, Frazer Road, Patna and when I will put up into my legs. I have also call to customer Care for it the complain no is 254427 Dated 11.08.2014 and 254768 dated 12.08.2014. Therefore I request you to kindly look into the matter as earlier as possible. Thanking you.. Yours Honest Customer Ravi Kant Gupta Patna (Bihar), India.

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2014

Bata India Customer Care's response Dear Customer, We acknowledge your feedback. Your concern/query has been forwarded to the customer service team for an amicable resolution on priority. Best regards Bata Customer Service Telephone:[protected] | email: customer.[protected]@bata.co.in

Verified Support

Sep 05, 2014

Bata India Customer Care's response Dear Customer, we have already sent you an amicable resolution on your email id registered with us. Kindly Check. Thank You.