[Resolved]  Bata India — Disgusting service from Bata for order id: 12068635 Complaint no: 424399

Hello I am writing for order id: 12068635. I placed this order on 12 Jun from my mobile app with Coupon code: GCKSG9ACEN for pin: 411027. In Bata website it is showing that the order is shipped. After few days I enqueried with Bata customer care and they gave me the same information, then I called "Javas" and asked about the item they said item was returned on the very next day 13 Jun. Then I made one complaint with bata, Complaint no: 424399. Now today (30/06/2015) I got one call from Bata saying the order will be cancelled and I should place a new order but the coupon code will not work and I will have to pay extra Rs500/- for your mistake and there is noting bata will do. After waiting 18 days this is the service I get from Bata. I work in a private company I know about technical problem but the way Bata handled the problem is just unacceptable. You might ignore this mail but you will surely loose one trusted customer. This is not a sustainable way to treat customers. Yours not so faithfully, Samujjwal Ghosh,