Bata India — hush puppies shoe damaged

Address: Visakhapatnam Maddilapalem Pithapuram colony, Andhra Pradeshl, 530003

M/s bata india ltd
I, prof apparao purchased a hush puppies shoe two years back. Basicaly i am a disciplined professor. Recently my shoe is damaged by creating gap in shole (Photo attached) the cost of the shoe is around rs 8000/- (Eight thousand rupees only). I approached the shop where i purchased. The shop address is, dabagardens visakhapatnam andhra pradesh the shop people advised me to approach you by lodging complaint. Kindly address my problem by giving suitable solution
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