[Resolved]  Bata India Ltd — Shoes complaints

Address: Mumbai City, Maharashtra

I had purchased a shoes worth Rs.2000 vide voucher no.26/5/2013/1/0240/02417 from Bata Show room located at SV Road, opp Borivali station west, Mumbai, Maharasthra. This show room it owned by them.

Though the shoe was purchased in May 2013 and I had used used an alternate shoe during rainy season that means this shoe was actually used from October 2013 onwards and in two or three month o[censored]sage the bottom sole broke in the centre. I had approached their showroom in November 2013 from where the product was purchased and I brought to their notice, they advised me that I should lodge a complaint on the email. Accordingly, I had written mails to their customer services centre on customer.[protected]@bata.co.in in December 2013 which they did not reply despite several reminders. Again I approached their show room and they advised to lodge complaint on their phone number [protected]. I had lodged a verbal complaints on this phone number in January 2014 vide complaint no.156313.

I am surprised to note that a product of Bata worth Rs.2000/- can't even last for even six months. I have attached the soft copy of my mails to them for your ready reference

• Sadanand Gawas
•
• Mar 4
To customer.[protected]@bata.co.in
• [protected]@yahoo.com
• [protected]@gmail.com
•
• Re: Product issue

This is not acceptable to me, I had visited to your showroom with the cash memo and showed them the product and damage took place. On their advise have wrote below mail in December 2013. I would request your good office to take a favorable decision and do justice my case, as I had paid Rs. 2000 which is my hard earned money.

awaiting your favorable response

Best Regards
Sadanand
[protected]

----- Forwarded Message -----
From: Customer Service <in-Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, March 3, 2014 2:37 PM
Subject: Your Concern about Bata product

Dear Customer,

Greetings for the day.

Thank you for being a valued customer of Bata.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors and not due to any quality or manufacturing defect.

However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.

Since the purchase was made more than 10 months back, we regret that we would not be able to provide replacement or repair option.

We assure you of diligent service always and look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com


Kindly note the reference number 156313 for all your future correspondence.


Regards
Customer Services
Bata India Ltd.

-- Forwarded Message -----
From: Customer Service <in-Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, March 3, 2014 2:37 PM
Subject: Your Concern about Bata product

Dear Customer,

Greetings for the day.

Thank you for being a valued customer of Bata.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors and not due to any quality or manufacturing defect.

However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.

Since the purchase was made more than 10 months back, we regret that we would not be able to provide replacement or repair option.

We assure you of diligent service always and look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com


Kindly note the reference number 156313 for all your future correspondence.


Regards
Customer Services
Bata India Ltd.


Best Regards
Sadanand

----- Forwarded Message -----
From: Sadanand Gawas <[protected]@yahoo.com>
To: "customer.[protected]@bata.co.in" <customer.[protected]@bata.co.in>
Cc: Sadanand Gawas <[protected]@indiatimes.com>; "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Wednesday, February 5, 2014 10:45 AM
Subject: Fw: Product issue


A Gentle reminder to revert on the below mail at the earliest


Best Regards
Sadanand

On Wednesday, December 25, 2013 3:53 PM, Sadanand Gawas <[protected]@yahoo.com> wrote:
Dear Sir :

I have been a patron customer of Bata since couple decade doing shopping from Bata show rooms right from Colaba Mumbai, Fort, Mahim and now Borivali.

Off late there are issues mainly with the sole of any shoe or for that matter sandle. The sole does not last for a year or so even if the shoe price may be runs in two or three thousand.

I had purchased a shoe from Bata Show room at Thakkar Shopping mall at S V Road, Borivali west vide cash receipt no.26/5113/1/0140/02417 dated[protected] and product code [protected] price Rs.1899/-.

I have visit this show room along with the above cash receipt and they have advised me to write to customer service cell.

I have a complaint that the sole of my shoe is broken in the centre and both the soles are peeled off from the upper portion within six to eight month. Out of this I have not used the shoe during rainy season at all.

Therefore, I actually used the shoes only from May 2013 a couple of days and from October to December 2013. Just image the bad quality of product despite we pay higher price tag.

I would request you to review my compliant in considering the quality and do justice. Its not fair that a Corporate like Bata selling sub standard product in the market which does not even last for six.


Best Regards
Sadanand


Best Regards
Sadanand Gawas
[protected]