| Address: Bangalore, Karnataka |
I purchased a Bata power shoe article #[protected] worth rs 3499 from Bata showroon (Address Shop # 1714, Koramangala-III, Salarpuria Annexe # 351/10-5, Luskar, Hosur Road, Audgodi, Koramangala, Bangalore-560034) on 08 Feb 2015. I hardly wore it 10-15 times and the shoe started to tear from all possible corners. The mat quality used in the shoe is such low grade that I am sure it will tear completely if I'll wear it more. I purchased a top end shoe from the showroom and now looking at the show quality I am totally confused whether to wear it or frame this precious shoe.
If wearing a shoe 10 times makes this condition then 20 times will surely make a difference.
Is this your best quality for Make In India movement?
I wouldn't have written all this information, if your customer care executives would not have assured me of a rapid resolution within 3 days.
I tried to reach the store manager on 28April2015, however I waited for 30 minutes but the store manager did not bother to talk to me or look into the matter.
After waiting a while I contacted the customer care on 11May2015 who took all the details and confirmed that my issue will be resolved within 3 days and I will get a call very soon. My complaint number is 401706. I have clearly told the fellow that I have to travel to my home time for some time and will not be available in Bangalore for atleast 2 months after 27May so please ensure that this issue is resolved prior to the date. After registration of my complaint I received the email acknowledgement along with my reference number (401706). I replied that email and shared the photographs of the shoe.
On 14May 2015 I sent a reminder email; however I did not get any response, then I again sent a reminder email on 18May2015 but with result was the same and I did not get any response this time also.
On 21May2015 I contacted the customer care again to check the status of the complaint and one executive named Mr. Williams responded me that I need to re-lodge the complaint and there is not supervisor available on the floor for higher discussion of the issue. He added that I have not provided bill detail earlier hence it might not have processed. I asked about the email id where I can send my complaint, for which he responded that I can drop an email to in-customer.[protected]@bata.com and their team will surely be replying my email within 3 days.
Just to make it clear that I have sent 3 emails to this email id and never received any reply so far.
I am not able to understand the working culture and inter-departmental cooperation in the organization. Today it is 21May2015 and I am writing this complaint with full disappointment and assurance that neither I nor any family member will ever wear any Bata product. And I will consider it my responsibility to aware my near and dear about this incident and avoid landing into the same situation.
Regards
Disappointed customer
Ajay Saini
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