[Resolved]  Bata India — Order not delivered after one month, even after cancellation, money not refunded

Address: Chennai, Tamil Nadu

I had ordered a pair of sandals from bata online shopping site on 20th september.I made a change of shipping address on 22nd september. It was shipped from their side only on 26th september. But it was delivered to my first address I gave initially.As I was not available there, the order had to be returned.But they had not delivered it to me to my new address even after a month. I had mailed and have complained over the phone over 15 times. Frustrated by this, I asked them to cancel the order. They said the order has been cancelled and I would be refunded with the amount. Even after 1 week I am yet to get my money. I am shocked to see a company like Bata providing such a shabby customer service.I want my money back. Even if I call them now, the standard response I get is my order is shipped and I will receive it soon. They deny that the order was ever cancelled. My order no is 12036997. I have attached a small subset of all complaints I have logged with bata over the past one month. I have also attached the order page. The page shows the order as shipped and it shows my old shipping address. I request you to act on this and get my money refunded.