[Resolved]  Bata India — Poor Shoe Quality

Address: Chennai, Tamil Nadu

I purchased a pair of school shoes for my son this season from a Bata showroom near Vavin Junction, Mogappair. Just after a week's time the sole of both shoes peeled off. Though it was replaced I was worried with the quality. After a couple of weeks, the replaced shoe also got the same problem. I took it to the showroom and showed the condition of new Bata shoes. Immediately the Manager of the showroom (reportedly Mr.Balasubramaniam) said that he will arrange for service of the shoes. I was not satisfied with his response as the shoes were only recently bought and needed to be replaced with good ones. When expressed my dissatisfaction over 'Service' of shoes, he said that I seemed not to know how to use shoes. I was shocked. When asked what made you make such judgement against a customer who is a continuously satisfied customer of Bata for 3 decades. The immature manager told that the lace are already tied with notches in a shoe. If that be the reason, I asked, why the other shoe which is perfectly alright with lace, is also peeled off. Then he told me that if you didn't have the bill I could not take it even for service. I got out of the showroom after advising him not to point the fingers of complaints towards a customer when you could not help it because a satisfied customer if ill treated will start Negative Marketing.