[Resolved] Bata India — Repair of damaged shoes instead of replacing them

CallmeBAGI

from Chennai, Tamil Nadu

Sep 10, 2014

Address: Hyderabad, Andhra Pradesh

I have bought a Hush Puppies shoe pair in BATA showroom, Madinaguda, Hyderabad on 9/8/2014 costing around 2300 bucks. When I checked it out around 15/8/2014, it was damaged. I immediately returned the shoe in your store expecting a replacement, but what I got in return on 21/8/2014 was a repaired shoe which was appearing in a very bad shape. This never happened to me in 30 years of my relationship with Bata. I was utterly dissapointed by your behaviour and I strongly consider you to replace my pair of Shoes and take this issue more seriously.

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2014

Bata India Customer Care's response Dear Customer, We regret any inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. In case you have already registered the complaint with us, kindly share the complaint number provided to you. Our customer service team will address your queries related to Bata products, in the best possible manner. Best regards Bata Customer Service