[Resolved]  Bata India — Returned Item disappears

Address: Bangalore, Karnataka

I had purchased one pair of chappals from Bata Online. Since I needed a different size, I contacted Bata Customer support. I was provided with a Reference number for the reverse pick. The customer service persons told me that I should return the item, and after inspection they will either provide me the correct size - or provide a gift voucher for the same amount. As per the instructions I received, I sent back the item I had received. I had also replied to their mails with the proof of dispatch. Last week, I received a call back from Bata. They said that they found only old magazine in the package. They say that since the item has not been returned, they cannot give any refund to me. Order Num 12055630 / Reference number for complaint / reverse pick : 327926 Can the concerned people please investigate this ?