[Resolved]  Bata India — Rude and vandalising treatment by the Executive/Staff

Sir, I went to the Bata outlet in Kattur, Thiruverumbur, Trichy yesterday (12.02.2014, 07.15 pm) and i bought ladies sandal which cost Rs. 399/-. i asked the staff for replacement in case the size differs with suitability. He agreed to that and delivered the product. I went home and did the trial for the sandal and noticed that the size was too big (instead of size-6 i had bought size 7) i had to move for an exchange. i reached that shop again by around 07.45 pm and asked the staff for replacement of the required size. And, i found a better model in the same size on the rack. more over it is the customer's right and choice to prefer the model. i took another model which cost Rs.349/- and i decided to buy it. Naturally my choice should have been accepted and payment or refund as the case may be must have been adjusted accordingly. But, the staff addressed in a rude manner with out rendering respect to the customer and refused to refund the amount back. When questioned on, he says that he has no practice of refunding the amount for the past 20 years since his debut in Bata. The staff does not value the customer. he abused me and challenged himself as if the company safeguards him supporting his mischiefs and malpractices. So, it is kindly requested to initiate stern action on such misbehaving and abusing staff of yours. with respects suresh, [protected]