[Resolved]  Bata India — Shoe leather torn before 5 months.

Address: Howrah, West Bengal

Sir, I had purchased a Bata Shoe from your one of show room at Howrah, West Bengal and the price is Rs.1299/- for the shoe and product code is F[protected] on 12.09.2014 and the man assured me that being a Bata product the product will last atleast for 2 years without any problem. But on 07.02.2015 that is before expiry of 5 months I found that external leather of my the right shoe has torn out though the inner lining is intact as it seems that stitching as well as the pasting of the outer skin is made very poorly and as such it come out. Immediately I went to the said shop and informed them, but they made such an attitude as such I had made an offence complaining them for the defects. My question is when the company is claiming that of quality product and longevity of their product and price of the product is so much high, why don’t we, the customers get the quality of the product as claimed. Even a shoe purchased from footpath last more than the quality product of Bata. I feel to be cheated by Bata India Limited.