[Resolved]  Bata India — Shoe Service

Address: Bangalore, Karnataka

Hi, I purchased a black formal shoe in one of the BATA store in Malleshwaram, Bangalore around October 2013 and I have been using it since then twice every week. I noticed that there was a small tear in my left shoe and I approached the Bata store located on Sampige Road 10th Cross Malleshwaram, Bangalore today (24th February 2015) at around 7.30 PM. I showed the tear in the left shoe concerned person and asked him if it can be repaired and he replied saying that he can and it would take him a week to repair. I thanked him and told him that I will be back by 8.30 PM. I returned to the store at 8.30 PM and approached the person to hand over my shoe for repair. He replied saying that he will have to apply glue to the shoe and he said that he cannot assure me that the repair will be of good quality. I was a little bit taken aback especially since I had got this confirmed before returning to the store. The concerned person called the Manager and the Manager also told me the same thing. I told the Manager that I didn't expect this kind of response from an Organization of repute and I expected more from Bata and not such a response. The Manager replied that it is the Company policy that service is not done by the Organization and instead they get it done through the cobblers on the road! I told the Manager that I would have to register a formal complaint saying that the after sales of Bata is not what I expected and requested his name so that I could log a complaint. The Manager refused to give his name and argued saying that he will in turn complain saying that the Customer was abusive! I am really disappointed that Bata treats its customers so badly and I am equally disappointed that Bata doesn't provide a good after sales service. You have lost a customer for life. And I am quite interested to find out if you will do anything at all in this case or if this will gather a pile of dust and pushed under the carpet. PS: When I approached the store for the first time, I even mentioned that I have lost the bill and the person assured me that a bill is not needed to repair the shoe. Sincerely, Subramani. Phone: [protected] Email: subramani.[protected]@gmail.com