[Resolved] Bata India — THREADS DETACHING FROM ONE WEEK NEW BATA WEINBRENNER SHOES

nigamnigam

from Kottayam, Kerala

Aug 24, 2014

Address: Ernakulam, Kerala

I bought Weinbrenner model shoes art no 856-7001, size no 8 from BATA India Limited, Kollam, Kerala on 15.08.2014 with great happiness and expectations today on 24.8.2014 it is observed with great disappointment that the threads sewn to the elastic portion to sideways of tongue is getting detached. the showroom staff informed of repairing the defect. but they are not guaranteeing the same thread colour how can this happen. what should i do?

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2014

Bata India Customer Care's response Dear customer Thank you for your feedback. We regret any inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. In case you have already registered the complaint with us, kindly share the complaint number provided to you. Our customer service team will address your queries related to Bata products, in the best possible manner. Best regards Bata Customer Service

Verified Support

Aug 27, 2014

Bata India Customer Care's response Dear Customer, We hope as per the last response you must have contacted the customer service team through toll free or Email. Pls provide the complaint number/ reference number so that customer service team can take up the query in best possible manner. We will be happy to help you.

Verified Support

Sep 01, 2014

Bata India Customer Care's response Dear Customer, Since we have not heard from you, we are closing this complaint for now. Incase you require any further assistance, please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. Our customer service team will address your queries related to Bata products in the best possible manner.