From,
Remesh P R
kambapurayil veedu, naduvilachery, karuva,
kanjavely p.o, kollam (district), kerala (state)
pin :- 691602
To,
Bata india
at loc.
Respected Sir,
Iam a consumer of your product and fully trusted its quality and assurance given by the company every time is beyond the doubt as well as the quality of the product is very durable and comfortable . But I can't believe one of the product, leather shoe mocassino 9" worth of Rs.1399( one thousand and three hundred ninety nine) was brought on 2011 from one of the outlet of bata showroom at muzaffarpur (Bihar), sole of the same removed off as in the powdered foam . Since the product was durable and very comfortable especially the sole lightweight and smooth when using regularly for 2 years and more . after a gap of hardly 09 months later ( during this time not used the article due to detached from home in connection with my profession ) I saw when I wear the shoe, sole of the leather shoe continuously removed off part by part when in contact with the surface, physically checked then found and felt the sole is peeled off and became very soft in nature even as a finger press in any part of the sole resulting the removal of the sole part . This is the realty and never be a lies . Later I approached one of the bata outlet in my town kollam (kerala) and enquire to replace the sole on rate basis but they refused having not the availability of bata original sole in the outlet . the same remarks received from another bata outlet nearby . since i brought the commodity due to its style and durability and comforts, i desire to replace the damaged sole in payment basis by buying the original sole of the bata for the commodity ( ie. mocassino 9" leather shoe).
!) so my kind request is please enable me bata company sole on payment basis ( iam willing to pay the worth of the sole, but i want the original sole of the bata company for the same ) any way mode of payment and availabilty of the product (sole) may be arranged by taking this issue as prior consideration of the customer and hoping you that surely the company will be assured and solved my complaints in a good faith .
i shall be ever thankful to you for a favourable action on this issue
thanking you.
yours faithfully
Remesh p.r Was this information helpful? | 
Thank you for the feedback.
We regret the inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. In case if you have already registered the complaint with us kindly share the complaint no. provided to you.
Our customer service team will address your queries related to Bata products, in the best possible manner.
Best regards
Bata Customer Service