[Resolved]  Bata India — Torn out Shoe

Address: New Delhi, Delhi

Sir/Madam, I recently purchased a pair of shoe(1 pair- 8243826, size- 8) from your store Hush Puppies, Shop no. 103, City Center Mall, Rohini, Delhi-110085 in mid December. However, to my disappointment, the shoes were of substandard quality and the sole of the shoe started detaching within few days. I immediately asked the store to replace the shoes on 27/12/2014. I was promised to be reverted back by[protected]. However, no action has been taken yet. Moreover, I was told that the shoes will be repaired and not replaced. This is an absolute disappointment and against your image that you have earned among your customers. The problem of sole pasting may appear again and it would be great discomfort. I would like to receive a new pair of the same shoe and not repaired one. If no action is taken within time, I will be forced to take an action against your company. I hope my problem will be resolved as soon as possible. Adv. Prateek Mathur West Delhi [protected]