Bata India — Worst Shopping Experience

Address: Hyderabad, Andhra Pradesh

Dear Bata, I live in Hyderabad, Telangana State, India. I have been your loyal customer for more than 15 years and I intended to be. But now, I dont think I can be one anymore. Here is why. In the past two years I could observe that there were not many variety that were being released by Bata. Every time I go to the bata store(with a gap of 6 months at least), I see the same old stock residing in the same old corner of the store, probably fresh with a new layer of dust. And the few new models that come in, are not available in my size (7), most of the times or are not in my price range sometimes. Despite this fact, I have time and again returned to Bata and ended up buying one of your footware half-satisfied, because I am someone, who prefers Quality and Comfort more than anything else in my footware. But the one incident changed my opinion on coming back to bata happened like this. To try finding some new models of footware I went to another brach of Bata that is located at, Kothapet, Hyderabad, India. However the same story repeated and I was having a tough time finding a good pair of footware. On top of that a sales girl kept following me as like a police behind a suspected thief. Neither was she helping me find a proper pair, nor was she leaving my back. It was hardly 20min that I was in the store, that the sales girl following me came face to face with me and said the following in a curt tone or rather say it was little on the harsh side of the tone, in telugu (the regional language) ..."Will it be over today? You have been seeing for so much time, and din't select even one piece. If you want more models, go to another shop."...(indirectly she was showing me the door!!!)... This is something I never faced in any store all my life, and never expected it to face from a store like BATA. Later on I learnt that even my friend faced similar situation in the same store. I don't intend to disclose neither my identity nor have I made an effort to find the details of the sales girl. I am not even sure what made the sales girl speak like that(was it her natural way of dealing people, or if she was just having bad days). I am not writing this message to blame any one. I am writing this, to bring to notice the things that your customers have been facing at your stores; because I believe that you care for them and will make necessary reforms for them. I am writing this, because I don't like to see my once upon a time favourite brand going down like this. Your, Dissappointed customer :(