Be Safe Kit — be safe kit.in. order placed but not received

I ordered online for dettol hand sanitizer kit for the amount 450/- on 4/4/2020. Order #1938. But I didn’t receive the item yet which is expected on 13/4/2020. Nor could I reach the website besafekit.in. I am herewith attaching the order copy and payment receipt. Kindly do the needful to me or arrange for refund.