Be Safe Kit — ordered on 1st april.. till date didn't receive product

Website: besafekit.in

I have ordered a sanitizer combo of rs.399 on 1st april with order id 1613 and tracking id[protected]. It is showing that 20th april out for delivery. But till now didn't receive the product. Can't contact with the courier company. If it can't be delivered how can i get refund the amount. I have mailed to the besafekit company. But don't get any response.