Bengaluru Metro Rail Corporation [bmrcl] — Customer service of mg road metro station platter no : 2 ticket counter , time 9:44 to 10:05

Address: Mg road metro station , platform no 2 ticket counter , time 9:44 to 10:05

Hi
Me and my friends went to mg road metro station, and we took ticket from Paytm Qr code . While going inside my friend phone having less charge so we took screenshot of the Qr code . Suddenly phone got switched off . So we went to customer service they told, charge the phone and come back, charger is in platform no:3 . So we went to there, they told no charger u go .
Then we took again a ticket for her and went.
While going the other 2 ticket also got expired. But in the Qr it's showing validity upto 2:30 .So we went to ticket counter in platform 2, they told we don't know go and ask customer care, but no one is there in that cabin . When we told that they told the Qr validity is only 30 minutes and also he shown the validity time written infront of the ticket counter . But we took ticket on 9:44 and it's shown in our Qr and we went to ticket counter in 10:05 . When we told that he shouted and told i[censored] have any complaint go and complaint.
And he treated us no respect and with arogance. This is how he treat their customer .