Bengaluru Metro Rail Corporation [bmrcl] — Inefficiency of Staff at BMRCL - Lalbagh stop on 15Aug2023

On August 15, 2023 - we were travelling from Doddakallasandra to Lalbagh in the afternoon. We were a family of 5, +1 (My 7 month old Baby). As I was coming down the escalator holding my Baby, we noticed that the gates towards the exit were shut and due to the huge crowd, people were not able to go anywhere and started coming back up again on the escalator which was moving in the downward direction. Because of this huge rush, some people fell on top of my baby and me. I couldn't move anywhere and couldn't even go back up to protect my baby. My baby was crying because of the heavy weight on him, and how much ever I screamed, no one was able to do anything. Then finally they stopped the escalator, and some wardens came and took the baby from me. I immediately got up, snatched my baby and proceeded to take him up and feed him. We had to check him for wounds. By Gods grace nothing happened, but if something did happen to my baby, who would take responsibility? Why were the gates shut in the first place? Eventually we had to return home. I had bruised my feet and my MIL had bruised her shoulder, got neck and back pain.