Bengaluru Metro Rail Corporation [bmrcl] — Irresponsibility of staff

Today morning at Attiguppe metro station I was in a hurry to board first metro at 7.05 am so when I just entered metro premises the shutter was 75% opened n when I about you enter inside that shutter suddenly hit my nose part in between my eyes I got injured n started bleeding. I wore my specks n it also broken, just miss if my specks was not there then my eyes would have got hurt badly.
When I tried up online complaint number[protected] but one picked up n imm I got call back from this number +[protected] asking for the concern when I explained that person asked me to pay money to raise a complaint so I got very angry n started scolding him for asking money, then he imm disconnected the call. How dare he can do that when someone has called up to give complaint online.I wanted to raise a complaint on that person who asked me money to take my complaint also need a call back on the same on my number [protected]. Else this will be escalated to next level even after this document complaint.