Bengaluru Metro Rail Corporation [bmrcl] — Online recharge on card could not be claimed

Address: Bangalore, Karnataka

Hello treat,
I had recharged my card for Rupees 300, however I was unable to claim it at the metro station. Please assist.

The recharge for Card No. [protected] has been successful.

Transaction id :[protected]

*Make sure to follow these steps to claim your recharge:*
👉Present the card to the Card Top Up Terminal in any Metro station to claim the recharge 300 within the next 14 days.
Card top up terminal picture is shared below for your reference.

👉Alternatively, you can present the card to the AFC gate(Automatic Gates) in the station to claim the recharge 300 within the next 7 business days.

I got the above message after completing my payment.
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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
 
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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