Bengaluru Metro Rail Corporation [bmrcl] — Refund of travel expenses failed due to unnecessary holding up and 1 hr updating time of metro card recharge at JP nagar metro st.

Complaint #19570 registered at Yeshwanthpur Metro Station:
I, with my senior citizen parents, took the metro from JP Nagar metro station to reach Yeshwantpur metro station on 07-11-20. But due to the unnecessary holding us on the card gate has resulted in, missing our train to our forward journey from Yeshwantpur railway station. We tried to take other trains that day, but due to the non-availability of seats our journey could not take off. The gate officer hold us on the gate saying we have to wait until the update to the metro card happens which will be one hour. She then recharge metro card there itself after one of her senior asked her to do so. I took her 20 min to let us go from there. At Yashwanthpur we missed our train by a minute as we see the speeding up on the station. Here are to and fro travel expenses occurred on 07-11-20. A detailed email has already sent to [protected]@bmrc.co.in on 13-11-20 which was ignored entirely.

1. Home to JP Nagar Metro station : Rs.115/-
2. JP Nagar Metro station :
Topup 1 : Rs.50/- + Rs.50/- = Rs.100/- (the first topup was done on the mobile app which did not reflect on the card for an hour, so they did another topup there itself)
Topup 2 : Rs.50/- + Rs.50/- = Rs.100/- (the first topup was done on the mobile app which did not reflect on the card for an hour, so they did another topup there itself)
Topup 3 : Rs.100/-
3. JP Nagar to Yeshwantpur : Rs.42.75 x 3 = Rs.128.25/-
4. Train ticket from YSR to MMR:
I : Rs.902.70/-
Parents : Rs.1397.70/-
5. Yeshwantpur to Majestic : Rs.23.75 x 3 = Rs.71.25/-
6. Majestic to Home Uber cab : Rs.215/-

I am asking full refund which is taking too long to be accepted.