Bengaluru Metro Rail Corporation [bmrcl] — Unhelpful Support by Counter Lady

Address: MG Road Metro Station

I got down in MG Road metro station a few days back from Majestic and as i was exiting the token counter a persons coin was taken by the machine and could not get out and this person was a stranger and i offered to help and tell the person at the counter on the first floor (Note: The counter besides the main ticket counter). As i told this lady working there that this person is stuck there and told he/she is not able to get out, she says “ it’s okay let him stay there for some time there is no one there in that counter and said u can go and not make a scene abt it” Is this the right way to treat a person? Please make sure that people in need are helped. Thank you!