Bengaluru Metro Rail Corporation [bmrcl] — Wrongly charged penalty

On 30/07/2024, metro rail was stopped at RV road and we were all made to exit the station. While exiting, the guards had opened the gates for everyone to leave and did not let us scan metro card at the exit gates. On the next day, in MG road metro station, I was charged a 100 rs penalty for not showing my card at the exit gate on the previous day (i.e. 30th) in RV road. How was it my fault that they did not let us scan our card while exiting during metro hault?

I need a refund of Rs100.

The metro is at fault here and I should not be liable to pay any extra fee.
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Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
 
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    +91 80 2519 1091 [Complaints]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
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