Blue Dart Express Complaints & Reviews

Blue Dart - Worst Courier Service ever seen...
My name is Manoj Kumar Sain. I am highly upset to see BLUE DART WORST SERVICE......... My mobile handset booked from Latsbuy is reched at Faribad Office at dated 04.06.2011 but I haven't received my courier till date...though i have been constantly in touch with their customer service...

Hi ,

I was expecting a courier from Blue Dart (WayBill no : [protected]) today(6th June 2011) and the website itself said that it was to be delivered by today. I had also recieved a response to my mail from Blue Dart at 11:30 AM in the morning which stated that the packet was already out for delivery.

I did not recieve the packet today and the people at the helpdesk do not have any status updates whatsoever. It took me around 5-7 tries at the helpline number to actually reach an executive which anyway did not help. I wish to get it to the notice of this renowned courier service's officials and would also seek an explanation about the disappointing service that i have recieved.

At times things are important for u and must be delivered in the mentioned time frame.

Thanks,
Anubhav.

Dear Sir/Madam,

I wanted to send my photographs (Weight not more than 50 Grams) through Blue Dart Express Ltd as I thought they would have their service in destination city (Darbhanga). The charge that they wanted for the packet was Rs.280/- and they said that for any document less than 500 Grams the rate they charged was Rs.280/-.
Usually Indian postal service charges Rs.25/- for documents having similar weight. The Professional Couriers charge Rs.40/-. DTDC courier service charges Rs.90/- for documents weighning 250 Grams or less.
I want to know if the postal and delivery services charge are regulated or not. If yes why there are such wide variations. If such charges are not regulated then how is the consumer interest protected.

Thanks & Regards,
Sudhanshu Roy

sir, mera family ka pan card 26/05/2011 ko varanasi to mumbai wapas kr diya gya mughe blue dirt courier dwara yeh btaya gaya ki address mere aria me nhi aata,isliye wapas kar diya aur delivery corier dwara nahi ki gayi... plz send my pan card.by another courier and pan acknowledge no..[protected], [protected], [protected]

I have a serious issue with bluedart Courier Services, working style they never deliver this not only happen with me only many of my friends also suffered with blue dart service.

This is two courier some company send me via blue dart but they returned both time and reason was address incomplete, Some One tell me why i give wrong address to company who is sending me Cheque, all other courier come all other mails come on same address but blue dart says i m not exists. what a f...

nyways i called up in blue dart office and ask them to give call to field boy so that i can make him understand where i m located so that he can deliver next time but i don't get any reply Blue Dart Courier Services, Sucks Man Never Use Blue Dart Courier Services,


BlueDart[protected]

BlueDart[protected]


Never Use BLUE Dart Courier Service , Faridabad , Delhi , Gurgaon , NCR any wherer in india

I had booked a courier with BlueDart on May 20, 2011 because it was urgent and wanted on time delivery. Bluedart charges almost 5times more than any other courier service for 24hr delivery. Courier was booked from Bangalore to Srinagar. Courier never got delivered till date. On contacting Bluedart customer care i was told there was curfew in Srinagar and that's why it's not been delivered. As for as my knowledge goes, there were some restriction on moment on May 21, 2011 only for a day. But yesterday one of the Bluedart executive had argument with me and said curfew was lifted just 6hrs back... a big lie which when i asked can he prove it in consumer court he was quiet and promised a callback in 5mins. But that never happened. I had to call again to their tracking incharge and he promised a deliver will happen today (May 25, 2011) but till now May 26, 2011 neither the delivery of courier happened nor has receiver been contacted although there are 2 contact numbers mentioned on the packet.
This show how highly unprofessional they are. Had i booked with any other courier i am sure delivery would have happen on time and also i would have saved money.

Status as per Bluedart website on My 26, 2011
Waybill No : [protected]
Pickup Date 20 May 2011
From Bangalore
To Srinagar
Status Delay Caused Beyond Control
Contact Customer Service

I would definetly want to have some action on these unprofesional people who claim to be the leaders.

Regards
Showkat

I had sent 2 couriers to Bhopal from Mysore through blue dart and one of them is lost containing watch.
I want to claim money back.
Details of courier is:
no.-[protected]

Kindly take some action and give your response.

On May 24th 2011, I received a certificate through courier. Unfortunately the certification board sent it through Blue Dart, I don't know why they choose Blue Dart.

I received a call from Blue Dart executive on 4PM. He told me to rush to the Blue Dart office and collect the courier as soon as possible. I had to cut short my office hours to collect the certificate.

When I inquired about delivery at home, they simply said that it is "not possible". Whereas DTDC and Professional delivers package directly at my home.

Despite of this inconvenience, when I reached office they made me wait for more than an hour. I asked them why I have to wait for a long time. Then came an executive in Ernakulam office with strange spectacles ( with lens as thick as soda glass). He told me that they took those couriers to "Out of delivery" section, and he followed with usage of abusive language. I don't know why I have to hear that.

I will not ever sent a courier through Blue Dart. I request you all to double think when you use Blue Dart service.

Regards
Nevil

dear Sir

my name is Rajneesh Singh.

I have lost my debit card few days back so immd I have launched the complaint at ICICI call centre for reissuance of a fresh card.

The card was to delivered by Blue dart but After a 2 days long chase, I have NOT RECEIVED the my package.

I have spoken to Ms Richa Virdi & Kamini Sharma to get the update regarding delivery but surprisingly received a very harsh answer that the shipment cant be delivered.

I am writing this to the consumer forum to sortout the matter.

Dear Sir,

Kotak Bank sended a draft via Blue dart having AWB [protected] which was not delivered by blue dart and they sended back the draft to kotak with a feedback that address is not reachable without visiting the address.This was not Happining first time as these things are going from last couple of years

I Have compaint for the same to Blue dart customer care but no action was taken by the company..

Note :- My address is correct and reachable due to ir-responsible behaviour of Blue dart Staff i have not received the draft and need to pay the penalty ..

i request you to kindly look into the matter as these things are going on each and every time due to in-efficient working of gurgaon bank stafff

Regards
Alok kumar

The delivery system of Blue Dart courier serves is the worst I have ever come across in my life. My bank had dispatched my credit card through blue dart courier service about 1 week ago and I was informed by my bank that i will receive my package the next day.

The stupid delivery people at blue dart say that they were not able to find a 3 store commercial building in Anna Salai! And i was calling them about my delivery every day to hear them say that their executive informed them that they were not able to find the person to when the parcel must be delivered( me). I am employed in the concern for about 2 years and how is it possible for the delivery people not to find me in the office?
This needs serious action as it was an important package from my bank....

Hi Blue Dart/Consumer Complaint,

I should have received the credit card on 9th May 2011. But the blue dart courier people, without come to the mentioned address as well as without callin the given phone no in the consignment and also without asking security/admin at my office gate, they have put the status as extn needed. But there is the extenison and mobile number also present in the consignment. When I have called up the blue dart courier, they are giving the worst weird answers. This is the huge embarassment to me from Blue Dart.
And also they are not accepting my complaint that blue dart has done the mistake like this.
I dont know why they are running the courier company.

Below are my consignment details:

Way Bill Ref no :[protected]
Mobile Number : [protected]. [protected],[protected].
Name : T Selvendran

Date 04.05.2011

I have applied for a Visa and submitted my passport to british High commission who in turn have arranged to deliver my passport back to me with approved visa through Blue Dart courier.But unfortunately the courier person giving me stupid excuses and not delivering my Passport.I will be flying to england within 2 days and need the Passport ASAP.I have registered acomplain and the complain no 163770.But unfortunately I did not get any possitive reply



Naina Roy
D50 Nabapally
Kolkata 700107
[protected]
E mail [protected]@rediffmailcom
Kolkata 7

Hi All,

[protected] USE BLUE DART SERVICE AND PUT URSELF IN VERY UNDESIRABLE SITUATION[protected]

Never ever use BLUE DART. Worst courier company we can have.
[protected][protected][protected][protected][protected]
IT WONT DELIVER YOUR DOCS AND WILL SAY THAT YOUR ADDRESS IS INCOMPLETE AFTER CHARGING MERELY 10 TIMES THAN THE NORMAL COURIER COMPANIES.

THEY ARE REALLY SICK SERVICE PROVIDER AND CUSTOMER CARE OF NO USE. NOT WORKING AFTER 9 PM.

Hi All,

I wanted to courier some of my very important documents. I had in my mind that companies charging 10 times more than the normal courier companies are better in delivery on time and reliable for important docs.
I went on to courier my very important docs using DHL BLUE DART and it was biggest mistake of my life.
I have written complete address of my home with my brothers contact no in Very Large and Bold font that anyone having weak eyesight can even read it.

But After 2 whole days BLUE DART shows that consignee address is incomplete or not present. Their customer case executive says it will get delivered and confirm it might have been delivered already.

Why these companies do charge 10 times and provide no service. This companies should be banned from continuing their services any more. They have no idea of end users situation. They even dont have the proper reason of not providing the service as well.

Dear Sir/Madam,

On 7-APR-2011, from Udaan India Travel, Delhi Branch, via shipment - [protected] of BlueDart, below passprts have been sent to Ahmedabad Bluedart to deliver it to Parshwanath Travels Ahmedabad branch.
The related consignment has been lost by Bluedart on 8-APR-2011 and a FIR has been logged with NO details of passports.

I need help from Consumer Forum to get the correct FIR launched by BludeDart and to get Origianl FIR to proceed further.



Passports details :

Passport No Surname Given Names Nationality Date of Issue Date of Expiry COMMENTS
H4738520 BUCH CHAULA AMIT Indian 20-May-2009 19-May-2019
G3206802 BUCH JYOT Indian 25-APR-2007 24-APR-2012
G3206804 BUCH HARSHIL AMIT Indian 25-APR-2007 24-APR-2012
G0933506 BUCH AMIT NIRANJAN Indian 12-DEC-2006 11-DEC-2016 PASSPORT is active and has VALID CANADA VISA.
A0766374 BUCH AMIT NIRANJAN Indian Even though the passport is expired it has live US VISA.
J4535265 Vasavada Harshida Priyakant Indian 04.NOV.2010 03.NOV.2020

Your's Faithfully.

Amit Buch

DEAR SIR,
THIS IS IN REGARD TO MY PARCEL WITH DOCKET NUMBER: -[protected].
IT WAS A SPECIAL COURIER SENT TO ME FROM USA ON AN URGENT BASIS FOR ONE HOSPITAL IN CHANDIGARH.
THE BLUEDART PEOPLE CALL ME AT 11:15AM ABOUT IT AND ALSO TOLD ME ABOUT THE DUTY FEE OF ABOUT 1767 Rs. I TOLD THEM THAT I WILL BE COLLECTING IT FROM THEIR OFFICE.
AT 3pm I ASKED THEM TO SEND THE PARCEL AT MY OFFICE AND THEY AGREED TO SEND IT BY 7pm. i KEPT ON WAITING FOR THEM FOR 5 HOURS BUT NOBODY TURNED UP.
AT 7:30PM WHEN I CALLED UP, THEY TOLD THAT DUE TO SOME CONFUSION, WE CAN NOT GIVE YOU THE PARCEL TODAY.
AS IT IS HOSPITAL ISSUE, I HAD ASKED FROM THE DOCTOR TO WORK IN THE NIGHT AS I TOLD HIM THAT I WILL BE GETTING THE PARCEL TONIGHT BY 7PM.
BECAUSE I HAD NOT GOT THE PARCEL, IT LEADS TO MISCOMMITMENT FROM OUR SIDE ALSO TO THE DOCTOR OF THE HOSPITAL.
I WONDER HOW SUCH A CONFUSION AND IRRESPONSIBLE BEHAVIOUR CAN OCCUR FROM SUCH A REPUTED COURIER COMPANY LIKE BLUE DART.
NOW I HAVE TO GO TO COLLECT AND THE PARCEL MYSELF FROM THEIR OFFICE WHICH LEADS TO DELAY IN WORK.
REALLY A VERY BAD SERVICE BY THE BLUEDART.

Vinay Aggarwal
SIEMENS Ltd.
SCO 189-191,
SECTOR 17C,
3rd FLOOR,
CHANDIGARH (INDIA)- 160017
HEALTHCARE IMAGING AND IT
[protected]
aggarwal.[protected]@siemens.com

Sir,
Forwarding you the mail which is sent to me from the email id [protected]@bluedart.com:


"[protected] Forwarded message[protected]
From: <[protected]@bluedart.com>
Date: Sat, Apr 16, 2011 at 5:32 PM
Subject: RE: Complaint Letter
To: [protected]@bluedart.com, khandelwal.[protected]@gmail.com
Cc: [protected]@bluedart.com, [protected]@bluedart.com, [protected]@bluedart.com


Dear Kishore,

We checked with our delivery staff and he confirmed that the shipts has been dlvl to you without checking of contents[Inside of box],....

And he also accepted that an octroi could not cleared from the Naka post due to Electric power off from Naka areas,.hence he is not able to take photo copy
of Invoice for octroi clearance purpose and he requested to the octroi officer regarding same and after taken permission from him then he take it to field,...

From booking side,we can't say anything because of what happened done between you and our pickup staff, we doesn't know..


Base on your Claim letter,I'll personally coming at your home for spot verification of good damage by today in the evening[before 1900hrs],and after that will be proceed it to our claim settlement department for further processing,..kindly co-operate for same,..."


We want to inform you that when the delivery staff himself told us no. of times that he had taken efforts & risks and taken different route to save the octroi charges and demanded Rs.500.00 for that. Then why are they now giving the false excuse that he had not paid octroi charges because of some power faluire etc. etc. This is a false statement and i want you people to investigate the whole thing and please replace our TV as soon as possible.

Regards,
Kishore Khandelwal

To, 15/04/2011
The Manager,
Blue Dart Express Ltd.,
North Ambazari Road,
Nagpur-440010.
Subject: Shipment received in damaged condition/Claim letter.
Respected Sir,
I Mr. Kishore Khandelwal would like to complain about my Shipment which was dispatched from Baroda by Mr. Nimesh Shah, AWD NO.[protected] and was at Nagpur in damaged condition. The shipment was delivered to our residence on 13th April 2011 around 9.00 p.m. The person who delivered the shipment was Mr. Sanjay Yadav Mobile No.[protected]. He has demanded Rs.1400 from us towards octroi charges but when we asked for the octroi receipt he didn’t gave us any receipt and taken Rs.500.00 from us. Also he didn’t let us check the shipment saying he don’t have time to wait and hence we had taken a signed letter from that delivery man admitting that he didn’t given us time to check the shipment and also he knew the fact that the shipment is damaged at the time of delivery . The total invoice value of the shipment is Rs.50,000.00 including Rs.4,000.00 customs duty, but we have declared the value as Rs.35,000.00 as advised by the staff of Blue dart in Baroda.
We request you to kindly replace the product i.e. Sony Bravia LCD TV EX400 46 inches as soon as possible. I am sending you the snaps of the shipment in damaged condition and also the copy of invoice of the LCD TV. Please let me know if any other information is needed.
Thanks & Regards,
Kishore khandelwal

Place: Nagpur
Dated: 15/04/2011

I booked my order in Big Shoe Bazaar and they gave this pack to Blue Dart and then they have not delivered at right time company write in its website that we will deliver your product within 48hrs and when i tried to call in the customer care of delhi which shows in the map of blue dart on first page which is totally incorrect and then in the website i search the number of kanpur then i start calling and i have tried 150 TIMES but somebody was picking my phone but was not answering so what is this why your company is paying to the employees when they dont have time to pick and talk with the customer so i am very dis appoint.


I am writting this complain only to inform you that if you want to check this then plz once you try this and do a call in the kanpur hub and then you will automatically now the fact.


Bull ...........Customer care ........ Shame on Blue Dart that