Blue Dart Express — courier not attempted delivery

WB No. [protected], was out for delivery on June 11, 2019 at 16:49 and I was waiting at my residence to collect it. Later at 21:22 PM I got a SMS that the shippment was tried to deliver and it was unsuccessful for want of Department name and require Extension number. How Can a residence have these details. First of all no one called me or attempted to deliver the courier and status was updated with false details. I am fan of Blue dart and its services, however this kind of inefficient services of some individuals wil impact market credibility of Blue dart. Need stern action against the erring staff / Unit. Expecting a revert will details of action taken.