Blue Dart Express — harassing people

Address:INFINITY BENCHMARK,1ST FLOOR,SALT LAKE, Kolkata, West Bengal, 700091

Dear sir,

My awb no is [protected] and my name is sk amin quader.
As blue dart sent message on 19th october 2019 to deliver my shipment as per bank given address. But from 19th to 26th october they are just trying to deliver, in between the time i called them everyday to know about the delivery status because its so long time i had wait.
As i get to know the department name/extension no is missing so i told them the same every time to i called.

Now blue dart is not responding me any more and my card is on their hand. If it happens likely should i have to file a fir against blue dart why they are not delivering my shipment as my address is valid and also verified by bank.
Blue dart is just harassing me.
Guide me asap.
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Comments

The consignment has not been delivered even after 7 days. Tracking site says "address unlocated". This is absolutely wrong as consignments have been delivered earlier.
No attempt to contact has been made.
Very unprofessional and poor service.

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