Blue Dart Express — not delivering shipment and updating fake status on website

Awb no. Is [protected]
I bought eyeglasses from coolwinks which they sent me through blue dart express on 30/07/2018. Expected delivery date was 01/08/2018. Coolwinks is situated at gurugram and delivery address also in gurugram. I waited for call or delivery boy till 6:00 pm as expected delivery day. They didn't deliver it nor i got any call from blue dart. Surprised thing was that they updated on their website that consignee was not available. I talked to their customer service and mail them. The next day same process repeated. I got a msg on 6:07 pm that your shipment will attempt in next 30 minutes. I waited for next 30 minute as my office leaving timing is 6:00 pm. I call back that number from which i got a msg and unhearable voice call of 25 second. I call back that number at least 50 times but it was rejecting my call. Next day i talked to their customer service. But still i not got my shipment.