Blue Dart Express — not delivery of document

Address: Jisha Nivas, puthuppanam,Vadakara, Kozhikode, Kerala, 673105

Dear sir
Icic bank had sent me letter through blue dart courrier service.
The courrier service people called by phone and told they cannot deliver to my place.
I told them to give letter to a shop which is adjacent to the blue dart office.
They have not delivered the letter. I got a message that i am not available.
This is very clearly a irresponsible attitude by the service provider even though i was present.
I already informed to icici bank head office.
How can they sent valuable documents through your service.
Either you have to deliver the document or i have to take action against this and i will definitely publish in social media
Regards