Blue Dart Express — Not efficient

Address: Blue dart manyata tech park

Hi, I want to know how does this delivery executive work...from past a week I have been receiving the msg of not delivered due to customer refused to take the package, but I have not received any call from any delivery executive nor has any one come to the address mentioned for delivery.. how can someone refuse when no one has approached...
Iam sick n tired of asking them to reschedule my delivery date but each time I don't receive any call, msg, or the boy delivery to give my package...
Who should I contact to get hold my package and not receive this utter lie msg's.
Pls confirm for today I have receive my Package els wud take things further ahead to report the fraud and the inefficiency in the Business.