| Address: | Sec-36 Kharghar, Raigad, Maharashtra, 410210 |
Hellow my name is ritesh and my (Awb no is - [protected]). I have ordered an mobile phone from and unknown source from social media he said to pay me but i wanted to make sure if he is genuine so i asked him for cod to which he said he will do that, and that time he asked me which courier service do i need and that time i use to trust blue dart so i assured him to send it by blue dart and he agreed to it. After 4/5 days i got my package at home my cash was not ready so i told him i will pick it from the blue dart office he said ok, same evening i went to blue dart store in new mumbai kharghar near garkul. There was a guy named manoj patil he has called me before for confirmation if i am going to pick up my product. So i went there and i meet this guy manoj patil.
I told him i want to see my package first before paying (The amt was 17600 rs), his ans was we dont care if there is stone or phone inside the box. Pay money and get your package and our work is done. I dont understand such big companies having so casual attitude towards recivers.
Even then i thought if any thing goes wrong those people will help me out but they didn't. I had my card so i paid online using my kotak debit card, and i paid and took the package and i came out and opend it and i was shocked because i was scamed, i reacived and china modle phone which will not cost 1000 rs even in market and when i tried to complaint about that they clearly said they cant do any thing.
I came home i was stressed out so i thought i should try and contact them so i wrote to them for which i got reply saying sorry for inconvenience we will look into it.
No response later, after some time i dailed there customer service number and i spoke to one lady tht was chennai's center she said she have registerd the complaint there team will look into it. (Time 10am -25 sep -2019) i said her that even if it takes time its fine but just dnt let the money get wired to the senders account on which se said don't worry it wont happen. She also said i will be getting an call same day before 6 pm which i never received.
So after whole day passed i replied to there e-mail and asked the status, they said they are working on it, and same thing they said for many times.. After all that i got an e-mail from them saying your issue's will be taken care by ms pallavi jha and gave me and contact number as well i tried reaching out that number but no one answered. So i waited for that whole day and today (Time 10:14 / 26-sep-2019) i called the customer service again and the guy over the call was asking the same things which i was answering from the thing it happed i said him i want to talk to the senior person over there like talking to him and requesting him to transfer the call to his manager for 20min that person didn't did that, he use to keep me on hold talk to some guys beside him and answer me and at end he said we are not responsible for what has happened to you. And we cant help you out... And i was shocked and then i again tried to call pallavi jha and someone answered this time that was an guy and when i spoke to him he said its an wrong number. I have all the recordings from the time all this happend so i want my 17600rs back, it was my hardearn money.
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