Blue Dart Express — status is "need department name/extention number" but I haven't received my order

Deedy Das

from Bengaluru, Karnataka

Address:

Blue Dart Ram Murthy Nagar, Bangalore, Karnataka, 560042

1. Shipment first arrived Sep 17 2019, but says "Need Department Name/Extention Number"
2. Shipment has been tried 3 times in total, but no one has called me or provided me a way to change the address.
3. Customer care number doesn't redirect me to a human, it just goes silent.
4. Emails haven't been responded to.

Document is super urgent, and I haven't received it yet!

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Blue Dart Express customer support has been notified about the posted complaint.