Blue Dart Express — they left the product delivered

Address:

Bidholi, Uttarakhand, India, 248007

I was expecting my paytm card to be delivered on, 25th sept via bluedart, they just didn't contacted my just sent me a message saying the product is undelivered due to address issue, i am getting orders on the same address from last 3 years, and with blue dart i had very bad experiences in the past also, very dissatisfied with it. Its not the first time they passed the same query.
Moreover i am trying to call their toll free number from last 3 days, it saying the network is congested and their phone number saying, the number is invalid.
I want my paytm card to be delivered, and their is no address issue
Awb number - [protected]