Blue Dart Express — unethical behaviour; did not hand over my order

Address:

Phase - 10, Mohali. Punjab, Mohali, Punjab, 160062

22nd october, 5:45p. M.
I had ordered a product from my glamm. At the time stated above the bell started ringing continuously. We went out and told the delivery boy that it takes time to reach the gate and he should not keep ringing the bell. He refused to hand over my product and instead drove away saying that he will return the order and kar lo jo karna hai. On checking my track order i found he had entered, the consignee refused to accept.
He insisted that a message had been sent. The message came at 7:59 p. M.
My order should be delivered asap. The delivery boy should be taught to be polite.